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Warranty & Refund

Warranty & Refund Policies

Alarus Interiors

Definitions and key terms

To help explain things as clearly as possible in this Warranty & Refund Policy, every time any of these terms are referenced, are strictly
defined as:

Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to UAB “Alarus”, https://www.alarusinteriors.com/ , Architektų g. 56-101, LT-04111 Vilnius, Lithuania, that is responsible for your information under this Warranty & Refund Policy.
Customer: refers to the company, organization or person that signs up to use the Service or purchase products.
Service: refers to the service provided by UAB “Alarus”, Architektų g. 56-101, LT-04111 Vilnius, Lithuania
You: a person or entity that is browsing this website or is registered with UAB “Alarus”, Alarus Interiors to use the Services.

Introduction

Thanks for shopping at Alarus Interiors. We appreciate your interest in our collections. We also want to make sure you
have a rewarding experience while you’re exploring, evaluating, and purchasing our products.

As with any shopping experience, there are terms and conditions that apply to transactions at our company. We’ll be as brief as our
attorneys will allow. The main thing to remember is that by placing an order or making a purchase at Alarus Interiors, you agree to the
terms set forth below along with Alarus Interiors’s Privacy Policy.

Warranty

The warranty covers defects in the quality of the goods caused by the fault of the manufacturer which can range from a minimum of 24 months from the date of purchase, to as long as 60 months depending on the chosen brand.

Warranty condition:

1. When assembling (If needed) the product, the buyer follows the assembly instructions attached to the product;
2. The product has been used for its intended purpose within one regular shift per day and is maintained in accordance with the maintenance rules.

The manufacturer’s warranty does not apply to naturally worn parts of goods and upholstery fabric.
In the event of a defective product, we undertake to replace it with a new one at our own expense or to refund the full amount paid for the product.

The buyer loses the right to free warranty service in the following cases:

  1. The goods were damaged through the fault of the buyer.
  2. The furniture was affected by Force Majeure (force majeure). We recommend that you do not throw away the packaging until the furniture has been assembled. In the case of warranty service, additional information which is provided on the product packaging may be required.

Please inform the contacts indicated on the website https://alarusinteriors.com or at the bottom of this page, about the observed defect during the use of the furniture. UAB “Alarus” corrects, completes, or replaces the quantitative or qualitative discrepancies identified during the warranty period with quality ones at its own expense.

Refunds

We at Alarus Interiors commit ourselves to serve our customers with the best products. Every single product that you choose is reflected from 27 years of experience in the international furniture business, selecting only the best suppliers and their products. We do this to ensure that you fall in love with your interior and it stays a hassle-free experience.

Sadly, there are times when we may not have the product(s) that you choose in stock, or may face some issues or simple mistakes from the overloaded suppliers who are always very keen on helping solve the arisen issues in a timely manner.
In such cases, we may ask you to provide the pictures of the defect or may send a technician to inspect after which we will determine the cause and give you an answer within a few days. If the defect was made by manufacturing error, you will have the option to return the item and get a full refund or to wait for a new one which will be replaced for you free of charge.

In case of an agreed refund, the payment will be made by bank transfer and it may take a couple of days to process, but you will be notified when we send it.

14-day return policy

By using our website you agree to these terms:
Based on the 14-day cooling-off period you can return items within 14 days for items that are, or were in stock when you purchased them online from our warehouse in Lithuania. The return policy does not take effect if the item was made-to-order where it’s been sent to manufacture to specifically meet your needs, like color and size. We will not accept items for return solely for the reason that you changed your mind about a color amidst your custom order being manufactured.

Purchasing from exposition

We take utmost care while packing the product. At the same time, we ensure that the packing is good such that the items won’t get damaged during transit.

Return shipping

Alarus Interiors is responsible for the return shipping costs of the defective product if it is established that the defect was the manufacturer’s fault. Every returning shipping is paid by us, Alarus Interiors, even if the item didn’t have free shipping in the first place.

Product Availability and Limitations

Given the popularity and/or supply constraints of some of our products, we may have to limit the number of products available for purchase. Alarus Interiors reserves the right to change quantities available for purchase at any time, even after you place an order. Furthermore, there may be occasions when we, Alarus Interiors confirm your order but subsequently learn that we cannot supply the ordered product. In the event we cannot supply a product you ordered, we will cancel the order and refund your purchase price in full.

Your Consent

By using our platform, registering an account, or making a purchase, you hereby consent to our Warranty & Refund Policy and agree to its terms.

Changes To Our Warranty & Refund Policy

Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies unless
otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound
by the updated Warranty & Refund Policy. If you do not want to agree to this or any updated Warranty & Refund Policy, you can delete your account.

Contact Us

If, for any reason, You are not completely satisfied with any product or service that we provide, do not hesitate to contact us and we will discuss any of the issues you are going through with our product.
Via Email: [email protected]
Via Phone Number: +37065288318
Via this Link: https://alarusinteriors.com/contact/
Via this Address: PC “Tilžė”, Tilžės g. 225, Šiauliai, Lithuania

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